Make Loyalty

Given that U.S. new vehicle registrations in 2012 were spread across 52 makes and 331 models, it's difficult to summarize the results concisely. This leads to a focus on the larger makes that dominate the industry. Yet one smaller make has been outperforming the industry for years and deserves some recognition. Subaru's recent performance in the U.S. has been remarkable. Two facts stand out. Subaru is the only make in the entire U.S. industry that has had five consecutive year-over-year sales...

Three new cars are striving to gain ground in the huge non-luxury small car segment. The 2013 Dodge Dart was launched last June, the redesigned 2013 Nissan Sentra last November, and the 2014 Kia Forte sedan arrives later this month. This segment accounted for 16% of all new vehicle registrations in 2012, second only to the midsize cars 17.6% among the 32 segments tracked by Polk. The non-luxury small car segment has been dominated for years by such well-known models as the Corolla, Civic and...

With the economy continuing to strengthen, more and more vehicle owners are in the market and actively shopping for new cars. With automotive sales approaching pre-recession levels, I wanted to review the Designated Market Areas (DMAs) displaying the highest brand loyalty.

For this question, I decided to focus on DMAs that had the highest level of owners that returned to market and acquired a new vehicle during 2012 (through November). The chart below shows the results with the grey bars...

For the U.S. automotive industry, superior customer loyalty was recognized this week. I had the pleasure of watching our customers receive the annual Polk Automotive Loyalty Awards in Detroit as part of the overall activities surrounding the 2013 NAIAS (North American International Auto Show). It's a great feeling knowing OEMs and their dealer networks are working like crazy to make the buying and vehicle ownership experience richer, truer and highly relevant for their customers.

As in past...

South America is a very diverse continent. Brazil, its main country, forbids diesel passenger cars and speaks Portuguese, but is surrounded by Spanish speaking countries. French Guiana still belongs to France, something not very common nowadays. Consumer behavior is also different: Toyota, for example, is the market leader in Peru and has a higher share in the countries closer to the Pacific Ocean, while customer loyalty in Brazil and Argentina goes toward brands from Europe and the United...

Many of you may be returning to work this week after an extended vacation around the holiday season. Welcome back! I'll keep this blog short and informative.

It's 2013 and the world didn't end last month as the Mayans (supposedly) predicted. Given this, we can officially remove Mayan prognosticators from the category of a legitimate forecasting entity. However, Polk has a few predictions. They go something like this: 

1. New auto sales for 2013 will jump 6.6 percent over last year. Our U.S....

As someone who works in the auto industry, knowing how long Amercians hold onto their car or truck gives me a sense of what future sales demand may look like--"demand" in terms of selling replacement parts and service as well as understanding factors that impact new vehicle sales. We're all looking for "demand signals," right?

Polk's research shows that as of the second quarter of 2012, the average number of months that both new and used vehicle owners hold onto their vehicles is climbing. Among...

There is a theory in professional baseball that if a team is strong "up the middle" (i.e., in the positions in the middle of the field from catcher through pitcher, second base and shortstop to center field), it will have a competitive advantage. If this theory also holds true for the U.S. automobile business, then Toyota should be in good shape. A look at the product portfolios in the midsize segments from the mainstream non-luxury makes shows Toyota is in a strong position.

Toyota offers seven...

One of the byproducts of the recent collapse of the automotive industry has been a renewed and some might say "zealous" focus on keeping customers loyal to the brand. There is nothing like a near-death experience that some car manufacturers experienced to shake up any complacency and force a reordering of priorities. And what has risen to the top of the list for almost all OEMs is the question of, "How do we do a better job of keeping our customers loyal – and what causes customers to be loyal...

In my last post, I discussed the importance of retaining young vehicle buyers. In this blog, I thought I would share some 2011 calendar year-end findings regarding owner loyalty and age.

The chart below shows the distribution of owners returning to market based on age.

Owners between the ages of 35-64 account for more than 70% of all return to market activity. Yet as seen in the graph below, less than 50% (46.6%) of these owners are loyal to their given brand.

It is clear from the graph above that...

An analysis of new vehicle buyers shows that their average age was 51 years old in 2011, three years older than buyers in 2007. In 2011, 40% of all buyers were aged 55 years or older, up from about 30% just four years earlier. And, in keeping with much commentary about today’s youth, in 2011, only 11% of all new vehicle buyers were aged 34 years or younger, down from almost 16% four years earlier. Perhaps today’s young people indeed do have less interest in cars or perhaps they don’t have the...

Last month, I had the opportunity to speak at the Digital Market Strategies Conference, an event hosted by First Class Educators. If you are focused on the retail side of the automotive industry and haven’t attended an event hosted by First Class Educators, I highly recommend it. The staff, venue and speakers are top notch.

I co-presented during the afternoon keynote address with Matt Murray from Dealer.com. Our session focused on the impact of social media on initial vehicle purchase and...

Last week, I attended Online Marketing and Media Association's (OMMA) two-day Metrics &Research and Data events. The conversations around data and metrics were extremely high level, which is counter-thetical to the typical rhetoric at big conferences. Often, speakers and panels dance the platitude shuffle and never say anything really controversial. This particular set of conferences was completely different. 

The first day consisted of the Metrics and Research portion of OMMA's content. Among...

My how time flies! A year has passed and once again, we have honored excellence in owner loyalty during last night's 16th annual Polk Automotive Loyalty Awards. The awards were presented as part of the Automotive News World Congress held in Detroit, MI on January 10th, 2012. 
 
Ford dominated this year's ceremony winning six of 16 awards, including the prestigious Overall Loyalty to Make and Overall Loyalty to Manufacturer awards. In addition to these honors, Ford also won model loyalty awards...

• Toyotas account for two-thirds of all hybrids on...