What's the first thing that pops into your mind when you think of a visit to the local Department of Motor Vehicles (DMV) office in your state??? Most of us think of long, long waits and uncomfortable plastic chairs! I just returned from a regional American Association of Motor Vehicle Administrators (AAMVA) conference and was surprised to learn of all the effort that states are putting in to make DMV visits more efficient.
First off, the DMV offices are working hard to apply technology to reduce wait time. Many tasks that previously required in-person visits can be done on-line including driver's license renewals. The state of Georgia has even launched a Smartphone application for Driver License Knowledge practice tests!
Using technology reduces the number of people that must actually visit the DMV offices. However, the DMV folks are also trying to provide a better experience for us once we are in the office. Use of information screens to advise of wait times and answer frequently asked questions while we wait have proven to be effective communicators. Some states are retraining displaced workers to act as lobby hosts to answer questions and to help review paperwork before your number is called.
I left the meeting impressed with the work the DMV staffs are putting in to give us a positive experience in their offices – now, if we could only find more comfortable chairs!!!
Posted by Alice Miles, Regional Director, Polk Government Relations (06.15.2010)
First off, the DMV offices are working hard to apply technology to reduce wait time. Many tasks that previously required in-person visits can be done on-line including driver's license renewals. The state of Georgia has even launched a Smartphone application for Driver License Knowledge practice tests!
Using technology reduces the number of people that must actually visit the DMV offices. However, the DMV folks are also trying to provide a better experience for us once we are in the office. Use of information screens to advise of wait times and answer frequently asked questions while we wait have proven to be effective communicators. Some states are retraining displaced workers to act as lobby hosts to answer questions and to help review paperwork before your number is called.
I left the meeting impressed with the work the DMV staffs are putting in to give us a positive experience in their offices – now, if we could only find more comfortable chairs!!!
Posted by Alice Miles, Regional Director, Polk Government Relations (06.15.2010)
Powered by Compendium Blogware
Comments for What's New at Your Local Department of Motor Vehicles