The Case for Higher Gas Prices

Wednesday, August 25, 2010 by Tom Libby
The August 23, 2010 edition of Time Magazine includes a segment from Michael Mandelbaum's new book, "The Frugal Superpower: America's Global Leadership in a Cash-Strapped Era". In the cited section, Mandelbaum argues that higher gas prices would improve national security by, among other things, reducing U.S. dependency on the Middle East and also weakening anti-U.S. countries such as Iran, Venezuela and Russia. There are also several reasons related to the dynamics of the U.S. new vehicle industry why higher gas prices make sense. Most importantly, higher gas prices would shift consumer demand away from larger vehicles in favor of smaller cars and light trucks. We saw these shifts occur in the spring of 2008 when gas prices spiked to more than $4 a gallon nationally and demand swung dramatically towards smaller, four-cylinder vehicles and away from larger SUVs and pickups.

If gas prices were pushed up as Mandelbaum recommends, higher natural demand for smaller vehicles would raise prices for these vehicles, which in turn would increase small vehicle profits for both dealers and manufacturers. Manufacturers would then be more motivated to design, engineer and assemble smaller vehicles (and salespeople would be more motivated to sell them as commissions rose) and similarly less inclined to focus on larger vehicles. Manufacturers would also be naturally motivated to develop alternative powertrains, reducing the need for external (government) financial assistance in these endeavors. Over time the manufacturers' corporate average fuel economy would rise on its own, lessening the need for external regulations such as CAFÉ. This would save money for both the government and the U.S. taxpayer. 

In general, higher gas prices would encourage vehicle manufacturers to build what consumers actually want, as opposed to the present landscape in which the OEMs are frequently building and then selling at a loss something the consumer may not really want in the first place.

Mandelbaum notes that actually getting a gas tax through Congress is no small feat, but the benefits are substantial and perhaps need to be communicated more often in ways such as his book.   

Posted by Tom Libby, PolkInsight Advisor, Polk (08.25.2010)

Lead Generation & Email Marketing: A Match Made in Heaven

Tuesday, August 17, 2010 by Mike Sharkey

Imagine you have two email marketing campaigns deployed for your dealer customer. In campaign #1 the creative has excellent graphics, content and layout with a wonderful message about the product. In campaign #2 you have the same features; however, there is a hyperlink for the prospect to provide personal information to receive special new car sales or service offers as well as learn more about the product via the dealer's website.

While both campaigns have the ability to perform well wouldn’t it be great to have hot leads flowing into your inbox at the dealership? This can happen and does happen when a campaign is setup using method number two. 

Lead Generation and Email Marketing are not new forms of gaining business, however utilizing a combination of the two methods allows the dealer to have leads generated and distributed to them using the technology of the Internet. This is a very powerful medium as automotive marketing agencies are now required to justify marketing spend for their dealer clients and track how well a campaign is performing. 

The combination method in which to do this is relatively simple and can be developed with a backend landing page. Once the consumer clicks on the link the system can redirect them to the landing page or to a social media site where they are able to complete an online request or information form. Tech savvy companies are also setting up pop-up information boxes in which the individual submits information prior to getting to the landing page. 

The benefits to using this type of methodology include:

  • Allows for follow-up and relationship building with the prospect
  • Allows for ownership of the prospect email information which follows CAN-SPAM regulations
  • Conversion rates on leads received often have a higher conversion success rate than cold contacts because the prospect is prequalified
  • Provides valuable metrics for the dealer about who is clicking through the pages. This helps to better budget the return on investment based on the lead conversion rate

Whether or not dealers embrace this type of methodology remains to be seen; however, if this combination shows success and can engage customers and increase customer loyalty in a relevant way, I see no reason why it won't continue to grow in popularity. 

Please let me know your thoughts on this topic and perhaps the next evolution of lead generation: social media and mobile.

Posted by Mike Sharkey, Account Manager, Automotive Retail Solutions, Polk (08.17.2010)

2011 Ford Explorer Launch - Making Ambassadors Out of Employees

Monday, July 26, 2010 by Lonnie Miller
July 26, 2010. Dearborn, Michigan. 11:30 a.m., Eastern Standard Time. On the grounds of Ford's world headquarters. 

Live band belting out classic rock from the 60s to mid-80s. I'm now singing tunes in my head from The Kinks, The Who and Journey. T-shirts, frisbees and footballs for the employees and media. Definitely a festive feeling. Hot dogs, chips and water for the employees. A cool canopy for invited VIPs and Ford dealers. Lots of excited Ford employees walking around. It's hot. We want shade. But we want to see the product, too.

Backdrop: A huge 20-25 foot pile of sand and dirt with a clear path coming down onto the main stage has been built. Right next to the stage where the band is playing music. No fewer than 6 fullly grown pine trees adorn each side of this man-made mountain. 

12 noon. Lewis Booth, Fords' chief financial officer, takes the microphone and welcomes everyone. He explains to the crowd he slept very well the previous Friday after Ford announced its second quarter earnings and financial results. All global operations were profitable. The crowd applauses. For a long time. Booth smiles. 

Up comes Derek Kuzak, Ford's head of product development. He is very pumped up. He looks at the crowd and says what the new Explorer is. And what it isn't. You can watch details yourself and read about them here. By the way, the "SUV" segment just lost an entrant - the Explorer is a cross-over based on its uni-body frame (that's shared with the new Taurus). 

12:20 p.m. A white Ford Explorer appears over the crest of the man-made hill. 

Kuzak takes the microphone again. He encourages the Ford employees to get the word out. Share the news with friends and family. Be an advocate.  We rush the stage for photos. (By the way, I witnessed this event due to connections from a friend - not a business colleague... someone at Ford is doing their job).

Good automotive marketing. Explorer hits later this calendar year. Let's see what else they've in store to help their dealers rejuvenate the Ford customer base. 

Posted by Lonnie Miller, Vice President, Marketing & Industry Analysis (7.26.2010)

Lead Marketing Provides Dealers with Competitive Edge

Monday, July 19, 2010 by Guest Blogger
Everyone likes to talk about making the pie bigger and creating win/win situations - which is a great objective, whenever possible. The reality is it isn’t always possible and sometimes there is only one winner. In fact, auto dealers live in this highly competitive world each day. Because of this situation, the smart dealer is always trying to improve so he can provide a better shopping experience and overall value proposition than the store down the street. After all, the store down the street may be the same brand - in which case the product is exactly the same, or if it is a different brand, the store will still likely have a similar offering in the same segment. A dealer has to make his interaction with his prospects and customers - both online and in the store - immediate, frequent, and relevant.

Lead Marketing–which is all about using analytics to understand and drive the ideal message to the prospect before they even consider your competition–can insure that a dealer always puts his best foot forward. Rather than being a victim of all the various things that can go wrong–salespeople not following up, poor vehicle and message presentation, difficulty contacting the prospect, etc.–the dealer can take control and use lead marketing to drive the ideal message immediately to the prospect and pull him/her into the store. Lead Marketing stops short of being a silver bullet, you still need to improve your in-store process however you can, but lead marketing is highly effective and provides the competitive edge that is critical to a dealer making their monthly number or not. I understand not everyone is sold on the concept of lead marketing yet, but at the very least you need to understand it and consider it as a means to gain a competitive edge and win the race. Ward's Dealer Business provides a great overview via their online publication. Check it out and feel free to share your thoughts.

Posted by Mike Spadafore, Manager, Consumer & Commercial Portfolio, Polk (07.19.2010)

Hybrid Sales - U.S. Update

Friday, July 16, 2010 by Lonnie Miller

There are over 25 different hybrid (gas/electric) cars and trucks sold in the U.S right now (and more if you count some of the discontinued models you can still buy off of a dealer's lot). With so much talk about the forthcoming "onslaught" of electric vehicles, many have wondered what happened to the good 'ol hybrid vehicle segment. It's hanging on and actually doing better than last year.

Fact #1: For the first 5 months of this year, we saw over 106,000 new hybrid units enter the U.S. roadways. Our friends at HybridCars.com show just over 109,000 units for the same time period. Short story: the segment is up over 5 percent on a year-over-year basis based on new registrations.

Fact #2: California is still THE hybrid state.  Better than 1 in 5 hybrids are registered in this state.  A few years ago, California represented over 25% of the hybrid segment. Now they represent just over 20%. From a dealer network view or someone pulling together a regional automotive forecast on hybrids, you'd be a fool to ignore California. Buyers there are incented to "think green." Although one thing that really shocked me about their current legislation is that hybrids are disqualified from using high occupancy vehicle (HOV) lanes...yikes!

Fact #3: Prius is still king. Over half of all hybrids sold new are the Prius. Last year they accounted for 44% in the first five months; for the same time this year, they account for one of every two sold new. Good luck to the rest who merely want market share in this segment. 

Prediction: Looking at the results for May and June of this year, our light vehicle forecast for the hybrid segment is between 254,000 to 260,000 new sales in the U.S. This would put us back at the levels we saw in 2006 (we saw 254,000 that year) and definitely below last year's 2009 total of around 290,000 units. 

Go green! And if you're in California, enjoy your single occupant HOV lane privileges while they last. 

Posted by Lonnie Miller, Vice President, Marketing & Industry Analysis, Polk (07.16.2010)

GMAC Name Change - No Biggie to the Consumer

Thursday, July 15, 2010 by Lonnie Miller
GMAC is now Ally. For car buyers getting auto loans at their dealership, the paper their loan is written on will have a different name on it. While some dealers, particularly those in the GM network, may miss the "GM" part of "GMAC", consumers really just want the best interest rate and loan terms they can get. There's probably not a big affinity to the bank underwriting the loan, per se. I'm curious if there really is much brand equity with a captive finance company.

This last point makes me think about something our OEM customers try to figure out: what degree of customer retention does their brand get by securing repeat sales to the captive finance company? In other words, does having another sale "funded" by BMW Financial Services or Nissan Motor Acceptance Corporation really help overall loyalty to BMW or Nissan? The dilemma with this is assuming the auto buyer walks into a dealership seeking a loan with that specific captive finance organization. Which isn't the case. You and I know that we want the product at the best deal/price we can get.  Let the dealer worry about (in most cases) who they use to help me secure a loan. Unless I already did the legwork and secured my loan at my personal bank or credit union, I don't really care who underwrites the auto loan. 

So instead of asking whether there is "captive or non-captive finance loyalty," a better question is "do aspects of my financing process and the interactions that finance organizations have with the end-consumer help my brand?" Have you heard of the stories of unpleasant suprises when someone turns in a leased vehicle only to be shocked at the fees they get for unknown "damages"? Or the finance company continues to call the customer for payment after the vehicle was turned in months ago when the lease expired.  THESE situations matter more to the consumer and THESE types of issues will erode customer loyalty.  

GMAC...Ally...Bank of Joe...won't matter to the general auto buyer. Make the experience strong, relevant and ensure the customer feels they get the best deal possible. 

Posted by Lonnie Miller, Vice President, Marketing & Industry Analysis, Polk (07.15.2010)

Hyundai's "iService"

Tuesday, July 6, 2010 by Lonnie Miller
Hyundai wants you to have an iPad and to stay home if your car breaks. I love it.

When the new Equus sedan comes out, a car representing Hyundai's continued march into the luxury market, owners will receive an Apple iPad. And on this iPad you will be able to use it for its basic purpose and for scheduling service visits. Plus, Hyundai wants to give Equus owners the royal treatment with their valet service whereby they will come to your home and pick up the sedan and take it to the dealership. 

I think this is a good formula. In the luxury market for autos, technology and convenience rule. Look at BMW and other luxury brands. For anyone paying north of $55k-$60k for a vehicle, convenience almost comes as an entitlement. Let's say an obliged perk. And for a Korean automaker who's done very nicely to reinvent its brand, a one-two punch of valet service supported by an iPad app will resonate with many who are considering the new Equus. Makes me wonder how many people will buy the car just to get an iPad (crazy, I know, but transferrable accessories often make a larger purchase seem reasonable).

The real test will be how many times these owners contact their Hyundai service advisor. Let's hope for some positive customer loyalty at the dealer network through these contact opportunities. And let's also hope the iPad service app doesn't get over-used beyond the need for basic maintenance.

Posted by Lonnie Miller, Vice President, Marketing & Industry Analysis, Polk (07.06.2010)

Does the Automotive Marketing Discipline Lack Focus?

Thursday, June 17, 2010 by Guest Blogger
I would like to throw a question out to this community – does the automotive marketing "discipline" lack focus? Let me give you some background for my question...

Earlier this month, I had the opportunity to attend and also speak at the Thought Leadership Summit (TLS) 2010 Automotive Customer Centricity Summit. The topics included:
  • The Near Term Future in the Auto Space (Thilo Koslowski, Gartner)
  • Integration of CRM Data and Transactional Information (Chris Cawston, SCI)
  • Hyundai Motor America Positioning and Growth (David Zuchowski, Hyundai)
  • Localized, Data Driven Marketing (Lucette Mercer, Comcast)
  • The Evolution of Lead Scoring (Yours truly!, Polk)
It was an excellent experience and as always, I enjoyed spending time with others closely engaged in the automotive marketing space. This is the fourth TLS conference I have attended, having chaired the event the previous two years.  I have participated in and presented at many similar conferences. Invariably, I have seen many interesting marketing ideas from/for OEMs, agencies, and dealers. What one rarely sees, is any research or strategy or plan detailing what activities are going to have the most impact on the consumer and generate vehicle sales and/or service. For example – is it more important to run a highly efficient owner data management and communications program,  or is it more important to have well trained staff within the dealership that know how to nurture and close the sale? 

So, to restate the question, what should be the focus of all these billions of dollars that are spent on automotive marketing, assuming all players – OEMs, dealers, agencies, and vendors -- are working together? (I know it is a huge, somewhat unrealistic assumption, but just go with it for now...) I am not asking which media is more effective or how should we approach social networking -- I want to know what, in the whole process of driving consumer interest and sales, at all levels from the OEM to the dealer, is the most important activity, maybe what is next most important and why. If this could be discussed, understood, and validated, then those that execute guided by that discipline would win. 

Posted by Mike Spadafore, Manager, Consumer & Commercial Portfolio, Polk (06.17.2010)

Electric Vehicles: Eye Witness at Tesla Motors

Friday, June 4, 2010 by Lonnie Miller

Last week I had the pleasure of visiting Tesla's headquarters in Palo Alto, CA with a couple of colleagues. Personally, it was the highlight of my week-long business trip in California. To see individuals talking about and planning for the emergence of electric vehicles was very motivating and stimulating. The team we met was engaging, smart, and well-read on the market.

Tesla, for those who don't know much about them, is about building electric vehicles for today and tomorrow. And not golf carts, mind you. Really fast and attractive EVs. Right now, they have a Roadster which is one fun ride (see pic of a couple being "juiced up" - we rode in the orange one in the back of the line - too fun!). Later, they are planning for their Model S Sedan which will be built in the former NUUMI plant where Toyota and GM previously built vehicles.

As Tesla refines their technology to apply it to a global marketplace, their outreach efforts will grow. I've no doubt this enthusiastic company can delight owners and hopefully work the magic of social media, lead management to drive online and offline traffic to their dealer network. And once driven to a store, we understand owners will drive these models like no other vehicle they've had in their driveway. Can anyone say, "Yes I'll pay north of $100k for a plug-in!"?? They sell what they produce. Demand is good. Let's keep watching.

Posted by Lonnie Miller, Vice President, Marketing & Industry Analysis, Polk (06.04.2010)

 

Honda, Volkswagen and Toyota Have Highest Retail/Fleet Mix of Mainstream Makes

Thursday, June 3, 2010 by Tom Libby
Initially the chart below may look like some spaghetti thrown against the wall. But there are several important patterns that emerge from this illustration of retail registrations as a percentage of total new vehicle registrations. First, retail mix peaks in the third quarter, which makes sense since this is when the new model year products are launched. At this time, dealers are most receptive to new models, and the shortfall between production and retail demand is at an ebb. 



Note that the third quarter spike in 2009 was below that seen in other years, reflecting the fact that the industry collapsed at this time and the need to move production to fleet was exceptionally high. Also, during this past fall, the retail mix (87%) surpassed that of any of the past five years, suggesting the OEMs' stated plans to more closely match production to retail demand has been put into practice.

In both 2005 and 2006, the three mainstream domestic brands were the only ones consistently below the industry average for retail mix. However, as 2006 progressed, Kia's retail mix began to decline, and then Hyundai (Kia's cousin) followed. Generally both Kia and Hyundai's retail mixes have varied quite a bit, with Kia's results dropping to 58% in 3Q 2009, the low point for any mainstream brand up until that time. Nissan's retail business has also been inconsistent, plummeting to just 69% at the start of 2009 and then quickly ascending to 96% just two quarters later.

Honda, Volkswagen, and Toyota consistently have a retail mix above the industry average, and, with the exception of one quarter, equal to or above 85%. Note, though, that Toyota's results started declining even before their quality issue surfaced in 1Q 2010, and its retail penetration has been below 90% in nine of the past ten quarters.

Honda is in a category all by itself when it comes to fleet. Honda is not really even in the fleet business, with a retail/fleet mix consistently in the 97-99% range. What little fleet business it does do is steady from quarter-to-quarter and year-to-year. Perhaps Honda believes that if it maintains its strong brand image, it does not need to expose retail customers to its products through daily rentals.  And its car-heavy lineup does not lend itself to the commercial fleet business as do the lineups of most of its competitors.   

Posted by Tom Libby, PolkInsight Advisor, Polk (06.03.2010)

The "New Normal" for the Automotive Aftermarket

Tuesday, June 1, 2010 by Guest Blogger
In a recent interview about how scrappage and other vehicle trends are affecting the independent aftermarket and dealer service marketing, I was asked "What is the new normal?" Well, of course working for Polk, I instantly talked about the new "normal" as being new vehicle sales in the neighborhood of 11 to 13-million per year. And how the normal is not the 15 to 16 million units that the industry thought it was as recently as two years ago. 

However, recently at the Global Automotive Aftermarket Symposium (GAAS), I started to question what the new normal really means.  I'm considered one of the young guns that is supposed to be tech saavy and in touch with my social media side; however, I still have an "old" way of thinking. I immediately started thinking about how average vehicle ownership length has increased by 21% over the past 9 years, how the average vehicle age at 10.2 years is now higher than it ever was before, how vehicle warranty is increasing and favors the dealers, and many more traditional metrics. Is this the old way of thinking? Should we also be thinking about how the consumer demographic is changing and decisions are being made through social media? How do we incorporate the new way of thinking into our every day operations and make it work for businesses and the consumer? Should we think more about how to get to the Facebook generation (everyone under the age of 65) and talk to them about underperformed maintenance and how it affects their vehicle life, stability and costs?

I think the new normal is not that normal at all, and that we all need to change our focus. Yes, the key indicators will always be there, but we probably need to create new "key" indicators. At GAAS we heard about the new generation of customers and how they are integrated into the "NOW" world more effectively than in any other time in the past. We learned that they are loyal, smart consumers until a product fails or another promises greater functionality. Then they hightail it to the next brand, and leave a trail of comments, status updates and tweets in their path. As an industry, we can capitalize on it. We have the resources to educate our consumers through tools like YouTube. We can contact them proactively about maintaining their cars properly and cost effectively. Knowing the leading indicators such as scrappage, new vehicles sales, length of ownership and average vehicle age is just scratching the surface of being able to plan and be successful in the aftermarket.  Maybe it's time to start focusing on the new normal as well.

Posted by Bryan Funke, Director, Sales & Client Services, Aftermarket & Commercial Vehicle Teams, Polk

In the Ram Zone

Friday, May 28, 2010 by Therran Oliphant
Usually you hear of athletes being in the zone and they say phrases like, "the goal looked like an ocean," and "the game seemed to slow down." Well, ever since breaking away from Dodge and becoming their own brand, Ram Trucks has been in the zone - literally and figuratively. Their aptly named blog, "The Ram Zone" represents the engagement centerpiece of the Ram Trucks Integrated Marketing Communications strategy. This along with an excellent product will surely make for brand resonance with Ram owners, and a recognized personality that is unmistakably unique to Ram Trucks alone.  They are reaching people through a variety of digital channels, experiential events, in-store promotions and partnerships.  I'm pretty impressed with what the Ram people have accomplished in a few short months. The following is what I've noticed.

Social Media Marketing
The main piece, as I previously mentioned, is their blog The Ram Zone. Here you can keep up with all news Ram, while registering to join the community so you can comment about the stories and connect with other Ram owners. Additionally, there is a gallery with tons of immersive  pictorial content. Most important, the blog promotes a Ram Trucks lifestyle that is decidedly tough, hard-working and showing a love for the great outdoors.

There are also easy navigation buttons to the flickr page, and Facebook Fan page where there are nearly 21,000 fans of Ram Trucks. Many of these fans have uploaded pictures and descriptions of their Ram truck, which has created a strong community. They also have a twitter feed, but there doesn't seem to be as much engagement here. It is just a barrage of event details and tweets containing pictures of those events. They also have their own YouTube channel, with videos of Rams doing some gnarly things.

Strategic Partnerships
When developing a new brand, it is often easier to introduce your position by attaching to a more established name and/or cause to create the desired emotive affect. That is what Ram Trucks has done with Letters for Lyrics and the Zac Brown Band. They're attempting to get to 1,000,000 letters to soldiers in war zones, while offering some great concerts and music. Dealers benefit too, because the repositories for the letters are only at Ram Trucks locations.

As the website states, the promotion works like this:
  1. Write a letter to a soldier
  2. Take it to a Ram dealer
  3. Receive the free CD
Experiential Events
Finally, Ram Trucks is taking their Motor Trend Truck of the year all over the place to compete in sled pulls, do demonstrations for on-lookers or create viral videos of Rams doing outrageous stuff. Then, to bring it all home, they post the videos and pics up on their website, flickr, YouTube, Facebook, twitter feed, write blog posts and promote lively discussion in all those places.

No matter where they have shown up, Ram Trucks have promoted their slogan...which is either "Get Some Mud on Your Tires," or "Nothing Works Harder than a Ram." Either one works. What do you think of the new Ram Trucks brand? Have they captured your attention with their aggressive brand messaging?

Posted by Therran Oliphant, Account Representative, Commercial Vehicle Market, Polk (05.28.2010)

Global Automotive Aftermarket Symposium - A Review of Day Two

Thursday, May 20, 2010 by Guest Blogger
Here are several highlights from the second and final day of the Global Automotive Aftermarket Symposium (GAAS).
  • John Watt of Petro-Canada provided an interesting insight into why aftermarket service providers leave billions of unperformed maintenance on the table. It seems there is a lot of unsold business that can be corrected with just scheduling appointments regularly and consistently. 
  • A  Shop Owner Panel followed and was moderated by Bill Haas, Vice President – Educational and Training, ASA. This panel provided an informative look at how connecting a driver with their vehicle, other vehicles and the roadside infrastructure will impact aftermarket companies.
  • Jeff Henning of Ernst & Young discussed the impact of the OEMs on the aftermarket. It seems car dealers will look at doing more business in the aftermarket because of profitability concerns and lack of warranty work. 
  • Tony Cristello of BB&T Capital Markets provided a detailed look at the economy and the aftermarket. He commented on the strength of the aftermarket and how the aftermarket stocks outperformed the general stock market.  The economy is still in recovery mode and the forecast is optimistic for the aftermarket.
The symposium ended on a highly positive note with a call to action from the leadership group. They felt that we need to be represented with a "grass roots" campaign to contact legislators to make sure our industry is well represented. 

This year's GAAS event was truly outstanding. Thanks to everyone who stopped by the Polk booth this year. It was a pleasure seeing you!

Posted by Sam Okimoto, Account Representative, Aftermarket Team, Polk (05.20.2010)

Retail/Fleet Mix Varies Substantially Among Major Luxury Makes

Wednesday, May 19, 2010 by Tom Libby
Retail registrations comprised more than 90% of all registrations for the nine major luxury makes (viewed as an aggregate) in the years 2005 through 2008, but this metric slipped below 90% in 2009 and the first quarter of this year. Most of the remaining registrations have been fleet deliveries (defined as 10 or more deliveries to one business), and a small number have been sales to dealers for loaners and demos, etc. Acura, BMW, Lexus and Mercedes-Benz have consistently had a retail mix over 90%, and Audi has regained this threshold after relying more heavily on fleet in the 2006 – 2008 time period. Infiniti previously had a retail registration mix above 90%, but through the first three months of 2010 this make's results have been just 85%. Volvo's retail mix has been below 90% for the entire 5+ years, dropping as low as 81% two years ago. 



Cadillac and Lincoln have consistently lagged their rivals on retail/fleet mix, and so far in 2010 these two domestic makes have sold just 80% and 70% of their products, respectively, to retail customers within the luxury market.

The fleet business frequently comes under criticism from industry pundits, but it does have some benefits, one of which is the ability to expose your products to drivers who otherwise may never take a look. But the rental car component of the fleet category still provides OEMs with an outlet for excess production, a dangerous temptation that increases supply and puts downward pressure on used prices and residuals. Audi's recent decline in fleet business correlates with recent comments by the Audi management team that they are now running short on most products; on the other hand, the high fleet numbers for both Cadillac and Lincoln suggest these brands still place a higher priority on production than on residual values.    

Posted by Tom Libby, PolkInsight Advisor, Polk (05.19.2010)

Toyota + Minivans = Fun

Tuesday, May 18, 2010 by Lonnie Miller

This is short and sweet:  Toyota got me to feel good about minivans.

Toyota's agency Saatchi & Saatchi has created a campaign called "Meet the Parents" supporting the Sienna minivan. Watch this video - you'll be humored and impressed. Talk about engaging social media!

By the way, sales for the Sienna still aren't what they used to be. Polk registrations for Q1 2010 show this nameplate pushing 13,000 units - just under half of what it was Q1 2008. And Honda's Odyssey is still the auto critic's favorite. 

Maybe some "Swagger Wagons" will drive dealer traffic for Toyota. It'll at least drive you to YouTube.

Posted by Lonnie Miller, Vice President, Marketing & Industry Analysis, Polk (05.18.2010)

Hybrid Technology: The Rodney Dangerfield of Trucking

Thursday, April 29, 2010 by Therran Oliphant
At the American Truck Dealers Conference (ATD) there is revelry, exhibiting and palm pushing in an exhaustive 4-day event that covers all things a truck dealer could possibly be concerned with. This offshoot of the National Automobile Dealers Association (NADA) event boasts 'make' meetings, industry workshops and transportation industry banter.

This year, we found ourselves in sunny Orlando where the weather was hot, and so was the competition for truck of the year. All entrants were worthy contenders, creating a heated competition. All of the entries are great trucks, so picking a winner is kind of like choosing between strawberry and chocolate ice cream. I say just go with Neopolitan! But my diplomatic ways have no pull with the ATD judging committee.

The medium duty truck competition was stiff. Kenworth entered the T-370 Diesel-Electric Hybrid which can boost emissions and fuel economy by up to 50%. Hino entered their market share machine, the 268, with Selective Catalytic Reduction (SCR) engine choices new for 2011. Freightliner entered its first ever gas-powered vehicle, the M2 112. Finally, Peterbilt rounded out the competition with its flagship 337 model truck. Given the amount of attention being paid to fuel economy and 2010 emissions standards, I was surprised the Kenworth T-370 Diesel Hybrid wasn't declared the winner. Instead, the Hino 268 won.

The Heavy Duty competition was also fierce. Kenworth entered the T660 Extended day cab, which does well with regional hub-and-spoke haulers while extending the day cab market for Kenworth. Peterbilt put its 384 model in this category - it is a leader in clean platform technology. The last truck in this segment was the Freightliner Coronado, a beast of a truck with optional front axle ratings of up to 22K lbs and rear axles of up to 70K lbs. The Heavy Duty choice was the Peterbilt 384. The technology from the LNG and CNG power platforms - designed by Wesport - were recognized as fuel efficient and friendly by the Environmental Protection Agency (EPA). The distinction is great but the technology only makes the truck 2007 emissions compliant. Although it can use biofuel and natural gas, it is not 2010 ready. I can't help but think that it would be nice to award the Freightliner Coronado which is 2010 emissions compliant.

All of the trucks are of the highest quality, but I personally would have liked to see the judging committee reward the most energy efficient models, given the current state of the vehicle climate and need for fostering innovation to keep costs down for carriers. Those are my thoughts. What are yours?



Posted by Therran Oliphant, Account Representative, Commercial Vehicle Market, Polk (04.29.2010)


Top Ten Tips from the 2010 DMAD Automotive Integrated Marketing Symposium

Thursday, April 22, 2010 by Guest Blogger
This week I had the pleasure of attending the Direct Marketing Association of Detroit (DMAD) Annual AIMS conference with many of my Polk colleagues. As Polk's Web Manager, the topic was a good one for me - the focus was on social media. There was a lot of great material but I've attempted to pare it down to a top ten list...

#10. According to David Cole, Chairman, the Center for Automotive Research (CAR), hope is on the horizon for the OEMs and the auto industry.

#9. Stop "blasting" your customers with emails they don't have time to read (the average person gets over 200 emails a day). Instead, find them in their online communities and converse with them there; 1 out of 6 minutes spent on the web are spent engaging with social media.

#8. Social media is still in its infancy. All three members on the social media panel (Michelle Morris, Google's Automotive Industry Director; Adam Boalt, Social Media Innovator, President & Founder of GOSO; and Larry Bruce, VP at Reynolds and Reynolds and blogger) agreed that there is no such thing as a Social Media Guru or Expert. At this point everyone on the web is still learning and growing with the constantly evolving and ever-changing social media.

#7. Speaking of web evolution, Michelle Morris addressed the main differences with the web through the years. In 1994 brochureware was the web standard. By 2000 you could use the web for commerce. Today the world wide web is about community self expression and entertainment.

#6. In Adam Boalt's awesome presentation, "Evolution of a Social Media Dealer" (which thanks to the rate of change on the web, will need to be refreshed in about 3 weeks) he reminded us that the conversation on the web exists with or without you. It's best to get out there and try to take ownership of the conversation.

#5. Larry Bruce (blogger, see www.pcmguy.com) shared the 4E's of Marketing, which have replaced the obsolete 4P's. Product has been replaced with "Experience". Price has been replaced with "Exchange of Value." Promotion is now "Engagement" and Place is now "Everywhere." Larry's presentation also shared countless tips for marketing through the clutter.

#4. We'll all be working in the cloud very soon. Google is hard at work perfecting the virtual storage which will allow all of us to be device agnostic. I for one, cannot wait.

#3. Michelle Morris presented one of Google's videos depicting how quickly the web is changing and the world accordingly. There are several videos in the series titled, "Did you know." We watched one of them which I'm embedding here but you can "Google" the rest of them.


Direct link: http://www.youtube.com/watch?v=nteiqLgZFOU

#2. For those of you still shaking your head in confusion, wondering when Prodigy stopped being the "it" thing on the web and secretly hoping things will slow down so you can catch up...  The train is never going to stop and wait for you to carefully climb aboard. The best thing to do when coming up with your social media strategy is get out there. If you make mistakes, apologize and move on.

#1. One last thing... "Did you know" that while you were reading this blog entry, 694,000 songs were dowloaded illegally?

Posted by Kristina Kacy, Web Manager, Polk (04.22.2010)

Luxury and Total U.S. New Vehicle Markets Enjoy Similar Seasonality Influences

Monday, April 5, 2010 by Tom Libby

The luxury* and total U.S. new vehicle markets move together as the calendar year progresses, based on average monthly new vehicle retail registrations by month in each of the past five calendar years. Both categories enjoy their highest volumes in the six month period from March through August, dropping off precipitously thereafter. The luxury market peaks in August, with the total industry cresting the prior month. Total new vehicle registrations reach their nadir in November, while luxury deliveries bottom out in February.

Industry and Luxury Volumes by Month

During the May – July time period, industry registrations rise faster than luxury results, which brings a decline in luxury market share. By the same token, from August through December, the industry declines at a faster rate than the luxury market, pushing up the luxury share. These luxury share changes are illustrated in the chart below.

Luxury Share by Month for Each of the Past Five Years and Average

The dramatic decline in luxury share in August of last year was most likely caused by the "Cash for Clunkers" government-funded incentive program, in which the price (window sticker) of eligible vehicles was capped at $45,000. A year earlier, the luxury share rose considerably, probably caused by the decline in the non-luxury market during the same time period triggered by the sudden gas price spike immediately prior. Both luxury and total new vehicle registrations climb as the year draws to a close, driven at least in part by a push at the OEM, dealer and salesperson levels to meet both month-end and year-end sales objectives. Since the two categories are climbing at about the same rate as the year ends, luxury share begins to plateau.

With awareness of the variations in luxury sales and share during the calendar year, dealers and OEMs can adjust their plans accordingly. Inventory levels need to be appropriate for the rise in luxury deliveries in the spring and early summer, while stocks need to be curtailed for the following several months. Similarly, plans need to be put in place to provide for the increase in luxury share at the end of the calendar year.

Posted by Tom Libby, PolkInsight Advisor, Polk (04.05.10)

*Includes basic luxury, mid luxury, prestige luxury and prestige sporty segments

The Changing Face of the U.S. Automotive Fleet

Tuesday, March 30, 2010 by Lonnie Miller

I think there's some good news based on our annual analysis of the U.S. vehicle population. "For whom and why?", you ask? Read on.

  1. The U.S. light vehicle forecast is expected to be 11.5 million units for 2010. That's up from 2009's 10.4 million... we'll take any gains possible. Good news for dealers and automakers.
  2. The average age of light vehicles on the road has been creeping up as well. It's just north of 10 years as of September 2009. A decade ago it was 8.8 years. This means vehicle repairs needs should continue to increase for service and repair facilities. Go get 'em aftersales folks!
  3. The length of time you and I are typically holding our vehicle is also increasing. See my earlier blog post. Again, good news for both the dealer network and independent service and repair facilities.
  4. Light vehicles are scrapping out at a rate of 6.1%. The trick here for marketers is to find out which segment of us vehicle owners are actually eliminating vehicles at a higher rate than other consumer groups. Over the last 60 years, this measure of possible vehicle demand has actually averaged around 6.3% for all cars and trucks (counting trucks in the commercial vehicle market - see the below graph). While the scrappage rate may be a bit higher this year, it's NOT directly implying new vehicle sales will be shooting upward to make up for the "scrapped" or lost units (new sales are driven by several factors, not just a scrappage rate). There are a lot of older vehicles that are natually "dying" now, yet you can't assume this will be compensated by a 1-for-1 replacement. Case in point: if people are holding onto their vehicles for longer periods (see above), it implies you don't get more sales with increasing scrappage rates in all cases.

My question to you: how reliable have you found these factors to be in your business and how do you use such trends?

Posted by Lonnie Miller, Vice President, Marketing & Industry Analysis, Polk (03.30.10)

Holding on for the Longer Haul

Monday, March 15, 2010 by Lonnie Miller

I did a brief interview for a public radio program last week and they asked me about people and their ownership patterns of cars and trucks. Specifically, they wanted to know if people were hanging onto their wheels longer and why. Short answer: "Yes."

Americans Continue to Hold Onto Vehicles Longer

 

The trend we've seen over the last 8 years is pretty stark. As new and used vehicle sales in the U.S. have taken a hit in recent years, the chances that we'll hold onto our vehicle for longer periods of time has definitely risen. In late 2001, the average number of months we Americans held onto a new car or truck was 47.5 months. As of September 2009, it was over 60 months. Same pattern, but at different levels, apply for used vehicles, too. Why? How?

  1. The economy helped this, but it's not the only reason. I won't elaborate on the old news of what a recession does to individual spending in the auto market. But that's not the only contributor motivating you and I to hold onto our vehicles longer.
  2. Financing. Leasing options were more difficult to come by in 2009, particularly as Chrysler Finance and GMAC withdrew from this type of activity. That hurts the "churn" of someone being able to move from a temporary owned vehicle into another one. Plus, there are more deals out there where you can finance for longer term lengths. You've heard of 72 month car loans? They're growing. That'll add to the average ownership length. I found an article from LendingTree dated 2007 citing the beginning of this pattern.
  3. Warranties and extended warranties. Automakers are covering their powertrains for longer periods of time and bumper to bumper warranties are also growing. Go talk to a dealer and they'll be happy to sell you an extended warranty as well. Add another factor to my motivation to hang on to 'ol Betsy.
  4. Vehicle durability is rising. While perceived durability and reliability may be an issue for some brands, consumer research shows that more and more brands are on par with one another regarding their overall product quality ratings. That is a systematic factor allowing you and I to deal with the same set of wheels for a longer period of time.

The trend bodes well for the automotive aftermarket. (Repair business is good - have you checked out AutoZone's stock lately?) It does suppress the annual sales rate for new sales, but if you are a franchised dealer, can you think of a better reason to have for building a customer retention game plan for your service business? I can't.

Posted by Lonnie Miller, Vice President, Marketing & Industry Analysis, Polk