I rely on some form of a "mileage countdown" system when tracking the time to change the oil in my car. Whether it's an electronic display on my dashboard or a sticker in the upper lefthand corner of my windshield, I'm regularly comparing my current mileage against the target that commands a visit to my local lube/oil shop. Unfortunately, it's kind of like waiting for your alarm clock to hit the magical point when the buzzer goes off early in the morning. You know it's coming, but you really...Read More »
Welcome to a series of blog posts about the global automotive market based on a paper that I recently worked on with a set of colleagues that discusses important strategic questions for automotive business planners. For those of you interested in the BRIC countries (Brazil, Russia, India and China), this blog focuses on the question, "Will BRIC countries continue to drive organic growth in the automotive industry?"
Why? Of the 38 percent jump Polk expects to see for global light...Read More »
was my pleasure to co-present the Polk Inventory Efficiency Awards last night at the
Automotive Aftermarket Symposium (GAAS) along with my
colleague, Mark Seng. We honored two outstanding aftermarket
companies for their process improvements relative to inventory and
supply chain efficiency.
This year’s Inventory Efficiency Awards competition was one of the closest yet. Over the past eight years, we’ve recognized some truly great companies that have created outstanding results for their...
Americans continue to hold on to their cars and trucks longer than ever before. Nearly six years (71 months) among new vehicle owners is the latest trend. New Polk consumer research shows the opportunities for professionals managing OEM aftersales and the automotive aftermarket operations should have a lot to look forward to given this trend. It's about parts and service business, folks.
Two years ago, I posted a blog on the same behavior and when we started to see a real incline in the average...Read More »
Driving home from work, literally 5 minutes from the office, I was rear-ended while sitting at a stop light by a large SUV who simply forgot to put on the brakes. Wrong place at the wrong time I guess. My precious Mazda6 is thrown into the intersection and...Read More »
It's no secret I'm not a huge fan of Apple, Steve Jobs,...Read More »
This is good for the automotive aftermarket since you'd assume these cars and trucks need to stay in good shape. It's a challenge for dealers trying to improve their new vehicle sales. Let's hope longer vehicle retention also translates to stronger customer retention, but...Read More »
"My take away was 'Listen to the customer Talk with them' and 50% of customers are loyal to the brand but only 30% are loyal to the dealer. You only have ONE opportunity to make an impression so use it wisely."
"Very nice meeting."
I want to extend my personal congratulations to Tenneco, Inc., winner of the 2010 Polk Inventory Efficiency Award. The Polk Inventory Efficiency Award recognizes and rewards outstanding automotive aftermarket companies for process improvements relative to inventory efficiency. This year’s award was presented at the recent Global Automotive Aftermarket Symposium (GAAS).
Tenneco, headquartered in Lake Forest, Illinois, was honored for the development and implementation of INVision™, its...Read More »
However, recently at the Global Automotive... Read More »
- John Watt of Petro-Canada provided an interesting insight into why aftermarket service providers leave billions of unperformed maintenance on the table. It seems there is a lot of unsold business that can be corrected with just scheduling appointments regularly and consistently.
- A Shop Owner Panel followed and was moderated by Bill Haas, Vice President – Educational and Training, ASA....
This year's Global Automotive Aftermarket Symposium (GAAS) has started off strongly with speakers discussing a variety of topics including the economy, automotive repair chain growth, the Chinese aftermarket and how to grow your business.
The highlight of the first day was the presentation of the Polk Inventory Efficiency Award which was won by Tenneco, Inc. They developed a system of managing inventory for their distribution centers, WD's, Jobbers and sales personnel. The system works extremely...Read More »
The event has a full agenda of speakers and panels to discuss current topics in the automotive aftermarket....Read More »
I did a brief interview for a public radio program last week and
they asked me about people and their ownership patterns of cars and
trucks. Specifically, they wanted to know if people were hanging
onto their wheels longer and why. Short answer: "Yes."
Americans Continue to Hold Onto Vehicles Longer
The trend we've seen over the last 8 years is pretty stark. As new and used vehicle sales in the U.S. have taken a hit in recent years, the chances that we'll hold onto our vehicle for longer periods...Read More »
NADA 2010 was a combination of "sizzle and steak." The show included new technologies, and beautiful vehicle models. There were brick and mortar enhancements for dealers to compete on a retail level. Aftermarket Row provided ways to ramp up fixed operations and used vehicle sales for gaining the dealership "orphaned owners."
The atmosphere was more...Read More »